Aged Care Report Card

Aged Care Report Card was an Australian platform established in 2014 to help families find and review aged care, home care and retirement services. As it grew it was renamed CarePage, and today it describes itself as a care intelligence platform that brings resident feedback, staff experience, complaints and compliance data together for providers.

I worked on the platform through ITConnect, a Sri Lankan software development company.

I joined in May 2016, new to business analysis. I got the chance to work closely with the founder herself, eliciting and analysing her requirements, researching the domain, and preparing business requirement documents, functional specifications and prototypes. I then took her through each of them to get sign off.

Much of the platform had to line up with the aged care quality standards, so I mapped the product to those standards, including the detailed survey and scoring logic behind them. Pinning that logic down early meant the team was not discovering it halfway through the build.

Once the requirements were signed off, I explained them to the development team using wireframes and UML, including the process flows. I sat with the developers while they built and clarified intent as questions came up, so they built exactly what was needed and we avoided rework. That kept development cycles short and let us deliver value quickly.

The role quickly grew beyond analysis. I gathered estimates, planned and tracked the schedule, managed change, handled third party integrations and outsourced work, and coordinated user acceptance testing all the way through to deployment and release.

• Elicited requirements directly from the client, did the research and prepared business requirement documents and wireframes
• Walked the client through the requirements documentation to get sign off
• Mapped the platform to the aged care quality standards, including their survey and scoring logic
• Made sure the developers understood exactly what was needed, using wireframes and UML
• Gathered estimates, accounted for risks, assumptions, issues and dependencies, and got the client's approval
• Personally reviewed completed work to assure its quality
• Kept the client updated on progress and on risks as they came up, and involved them in accepting completed work
• Baselined and maintained the schedule and reported progress against it
• Managed change through scoping, re-estimating and prioritising
• Acted as the interface between our developers and third party teams when integrating their applications
• Accepted outsourced development work and managed the contracts
• Worked through issues with the developers and reported on root causes, remedial actions and complete fixes
• Coordinated user acceptance testing through to deployment
• Ran releases, carried out post deployment quality checks in production, and prepared and shared release notes

• Requirements elicitation
• Business requirement documents
• Functional specifications
• Wireframes
• Prototyping
• UML
• Estimation
• Schedule management
• Change control
• Vendor management
• UAT
• Release management