Praveen Wedisinghe, project manager and business analyst

Praveen Wedisinghe

About

I'm a business analyst who grew into a project manager, and I've never stopped being either. For more than ten years I've delivered enterprise software and AI solutions across healthcare, health insurance, hospitality, aged care, accounting, logistics, travel, advertising and workplace safety.

I started out writing code at Virtusa, moved into business analysis, and took on my first project manager role in 2016. Since then I've built a PMO from nothing, implemented enterprise products for more than 20 US healthcare provider groups, taken a hotel platform from concept to more than 1,000 hotels, and brought applied AI into work that used to be done by hand.

The business analyst in me

I can picture how a product works as soon as I hear about it. I love seeing how different teams and functions come together into one stream to deliver value for a business, understanding the work inside each of them, and finding ways to make it easier, faster and better. That's what lets me move between industries, learn a new domain quickly and shape solutions that are built on the basics but focused on efficiency.

The project manager in me

The same instinct lets me picture the scenarios a project will face and where we need to focus. I plan around the real needs and the risks, catch slips in schedule, budget or scope early, and handle risks, issues and dependencies before they become problems. I work out what each stakeholder group needs to hear and keep all of them in the loop, and I rely on clear communication, good negotiation and a team that works well together.

Having both is what shapes how I see delivery. A project is delivered when the people who asked for it get what they expected, and go-live is only one step on the way. A business owner running accounts receivable recovery gets little from a system that just copies their Excel sheets and books. What they need is one that never lets a receivable or payment slip past them, and that helps them bring their AR down. That's the result I work towards.

Coming from rowing, I know how much a team matters, and I still believe teamwork makes the dream work. I enjoy working with all kinds of people, at work and outside of it. I'm proud of everything I've delivered for organisations around the world, but I'm proudest of helping people reach the heights they once only dreamed of.

(Fig. 01) New initiatives I've led, workplace by workplace

SYNERGEN Health · July 2019 to July 2026 · Senior Project Manager and Lead Business Analyst

Full story

Products 7

  1. Correspondence automation with OCR and generative AI, close to 70% of manual effort removed at 99% accuracy
  2. Pre-billing screening check built from three years of denial history, around 15% fewer first-time denials
  3. Patient payment products for plans, settlements and upfront collection, close to 20% lift in collections
  4. Fee schedule monitoring, a credentialing product, and a credential and fee schedule app I built with Claude Code
  5. Mobile payment and mobile credential apps for patients and providers
  6. Common data layer that opened the products beyond AdvancedMD to Epic, ModMed and others
  7. Compliance evidence automation for ISO 9001 and ISO 27001, and performance appraisal automation

Process 6

  1. Built the PMO from nothing, with methodology, templates, Jira administration and OKRs cascaded into quarterly and sprint plans
  2. Built the ISMS (ISO 27001) and QMS (ISO 9001) with HIPAA governance, recertified continuously without a lapse
  3. Standardised client onboarding into a Jira module that tracked cost and schedule variance and caught risks early
  4. AI in requirements, prototyping and testing, delivery cycles more than 30% shorter
  5. Clearing house switching framework that kept clients running through the Change Healthcare breach
  6. Knowledge base, two-stage refinement, quality gates in Grafana, tiered support and a company-wide improvement process

Implementations 5

  1. Product suite implemented end to end for more than 20 US provider groups, including labs, hospitals and surgery centres
  2. First engagement, a large US radiology centre, onboarded without an existing playbook
  3. HST Pathways partnership integration that helped onboard more than 500 ambulatory surgery centres
  4. Full product suite and infrastructure migrated to AWS with managed services, for a cost benefit
  5. Epic and ModMed connected over HL7 and API, and Salesforce connected to EHRs through MuleSoft
Years delivering
0+
US provider groups implemented
0+
Hotels on a platform I helped build
0+
(02)

Where I’ve Worked

01Virtusa

Aug 2015 to Feb 2016 · Software Engineer

Virtusa

My first job, where university theory finally met real work. I built mobile application testing capabilities into Virtusa's test automation framework, working with Java, JavaScript, Selenium and Appium.

Read the full story
02Aged Care

May 2016 to Dec 2016 · Business Analyst

Aged Care Report Card

My first role as a business analyst. I worked directly with the founder to turn her vision into requirements the developers could build without guessing, then carried the work through estimates, schedules and releases.

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03ZUZU

Dec 2016 to Jun 2019 · Project Manager, Business Analyst and Delivery Lead

ZUZU Hospitality

My first appointment as a project manager. I joined at the concept stage with two developers and a QA engineer, and helped take ZUZU to a full property management system used by more than 1,000 hotels across Asia Pacific.

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04SYNERGEN

Jul 2019 to Jul 2026 · Senior Project Manager and Lead Business Analyst

SYNERGEN Health

Seven years, starting as the only project manager. I built the PMO, ISMS and QMS from nothing, implemented the product suite for 20+ US provider groups, and brought applied AI into the revenue cycle.

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05Travel MO

Nov 2024 to Mar 2026 · Transformation and Marketing Consultant

Travel MO

A part time transformation role alongside SYNERGEN. I reshaped how a Sabre GDS Top 10 travel agency operated across several markets, delivered its Sabre integration and planned marketing around the travel calendar.

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06BadStreams

Jul 2026 to Aug 2026 · Product and Delivery Consultant

BadStreams

I designed, developed and deployed a sponsorship platform end to end, from an ambiguous brief to monetisation logic that pays streamers using live proof of play data from Kick and Twitch.

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07AirDoc AI

Jul 2026 to now · Business Analysis and Delivery Consultant

AirDoc AI

Where I am now. The product had advertising spend but no customers. I reset the go-to-market strategy, delivered the first enterprise implementation and grew the base from zero to more than 50 customers.

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“Most programs that struggle get lost in the gaps between what the business needs, what gets written down, what gets built and what actually changes afterwards. My work is closing those gaps. Needs become clear requirements, requirements become working software, and working software becomes benefits you can measure.”

(03) Approach01 / 04

01

Discover

Understand the problem before solving it.

Workshops, interviews and stakeholder mapping to find out who's affected, what's really broken, and what success should look like, agreed and measurable before a line of code is written.

02

Define

Make it unambiguous.

As-is and to-be processes, prioritised requirements and user stories with acceptance criteria, so developers know exactly what's expected and testers know exactly what "done" means.

03

Deliver

Keep it moving. Keep it honest.

Plans, sprints, RAID logs and clear reporting. Dependencies managed, risks surfaced early, and releases tested and landed without surprises.

04

Realise

Prove it was worth it.

Baselines captured up front, benefits tracked after go-live, adoption supported, and the results taken back to the people who funded the change.

(04) Capabilities

For roles, programs or a conversation about delivery, reach out.

Let’s Talk